https://www.cnbctv18.com/business/rbi-governor-shaktikanta-das-says-banks-misclassifying-complaints-as-customer-queries-19511230.htm
Building and maintaining this trust requires banks to place customers at the heart of their operations and ensure that products, services, and policies genuinely meet customer needs and expectations, Das said. “In this context, it is disheartening to see the nature of some of the complaints and the observations in our inspection reports…
RBI Governor calls out banks for misclassifying complaints as customer queries
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